How can we help?

We can move your account, with your packs and purchases, to an email you can reach. To prove it's yours:

1. Send this from the email you want to use now.
2. Tell us the email on the account you can't get into.
3. Include proof of a purchase: the receipt number from your Stripe receipt email, or the last 4 digits of the card you paid with, the date, and the amount.

No purchases? Make a new free account and download your packs again. Nothing's lost.